Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience for every customer. Please read our shipping policy below for full details on processing times, delivery timeframes, and other important information.

Order Processing

All orders are processed within 1–3 business days.
During periods of high demand, processing times may extend by an additional 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Shipping times vary depending on your location and the shipping method selected at checkout. The estimated delivery windows are:

  • Standard Shipping: 7–12 business days

  • Express Shipping (if available): 4–7 business days

  • Rural or remote locations may require additional time.

Please note that these are estimates only. Delays caused by customs processing, carrier issues, or peak seasons are outside of our control.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take 24–48 hours to update after dispatch.

If you have not received your tracking details after 5 business days, please contact our support team.

Shipping Delays

While we strive for timely delivery, unexpected delays can occur due to customs inspections, weather conditions, or carrier disruptions. We appreciate your patience and understanding during such instances.

If your order has not arrived within 30 days from the dispatch date, please reach out to us and we will assist you further.

Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or other charges imposed by your local government. These fees are not included in our product or shipping costs and are the responsibility of the recipient.

We recommend contacting your local customs office for more information on potential charges.

Incorrect Shipping Information

It is the customer’s responsibility to provide accurate and complete shipping details. We are not able to guarantee order changes once an order has been placed. If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Stolen Packages

We are not liable for packages marked as delivered by the carrier but not received by the customer. In these situations, we recommend checking with neighbours or contacting the delivery carrier directly.

If a package is lost in transit (no delivery scan), please contact us so we can investigate and assist you with next steps.

Pre-Order Items

If your order contains a pre-order item, your entire order may ship together once the pre-order item becomes available. Estimated shipping dates for pre-orders will be displayed on the product page.

Contact Us

For any shipping-related enquiries, please contact our support team at help.orlani@gmail.com
We aim to respond within 24–48 hours.